Riverstone Residential Group Complaints – Illegal business practices
Posted by – NO to riverstone
Company information – Riverstone Residential – CAS Partners
I lived in one of the over 200, 000 properties managed by the Riverstone Residential Group. Riverstone is the flagship third-party management group for CAS Partners.
The below quote is an excerpt from a page on their website – riverstoneres.com/credit
“CAS Screening & Riverstone Receivables (CAS SRR) enables maximum profitability through its unique credit screening services, and ensures a high rate of recovery for Riverstone Residential Group’s accounts receivable.”
I am here to let the unsuspecting renter know how this huge corporation takes advantage of the “common man” – the “little people” tenants just like you and me. Tenants who move into Riverstone Residential managed properties. Incidentally, tenants will most likely not even know who Riverstone Residential Group is – not until the tenants receive THE LETTER. This letter arrives several weeks after tenants move out and will contain a list of phony charges including everything from mold removal, carpet replacement, painting, fixture replacement, appliance repair and replacement, carpet replacement, and so forth.
The Raleigh, NC property where I lived is over 20 years old. The apartment had leaky windows and drainage problems, among other things. The windows and the window ledges grew mold. While living there, I found it necessary to keep a spray bottle filled with a solution of Clorox and water. I frequently and repeatedly sprayed and wiped up mold. Complaints about mold were useless. In fact, I was treated as if the mold didn’t exist. The leasing office was dismissive and said, “Well, when you see window moisture soak it up.” Their maintenance people told me to spray with Clorox. Perhaps Riverstone’s Corporate Policy is to act as if mold doesn’t exist.
However, several weeks after I moved out, I received THE LETTER. I couldn’t believe my eyes. I was being charged for mold removal (plus other things not yet described). While living there I took pictures of the ever-present mold. I took pictures of the mouse feces. I took pictures of the drainage problems. I took pictures of the nasty AC unit and the black mold on an interior two-by-four. I collected a library of pictures. All the windows leaked. These windows are not regular size; they are floor-to-ceiling and are attractive. When a tenant moves in, the windows are clean. But soon, these structures start growing fungus. So you investigate. You look deeper. You peer into the cracks and see black mold. You get a magnifying glass and inspect the painted ledges; and during this examination of the dips, nooks, crannies, and corners, black mold is found. You open the windows and inspect the seals, and you see mold and dirt. You wonder how dirt got up onto the window ledges that are a foot off the ground. Then you remember “THE POND.” This “pond” is located immediately outside the apartment, inches away from the moldy windows. But, this “pond” only appears after a heavy rain or snow.
Next you inspect the kitchen herb window. Both rust and mold are growing in and around the ledges, corners, cracks, and screws. With your camera in hand, you take pictures and macro pictures (close ups). Somewhere in your mind, you know this issue could be unhealthy.
Reader, my complaints are extensive. It is a story I continue to write. My next chapter called, Mouse Feces in the Oven, Cabinets, and Drawers, is a roller-coaster ride of frustration and anger. My Clorox and water solution came in real handy.
Be warned. If you are moving into a property managed by Riverstone Residential Group, you can not be too careful. And really, you should look eleswhere.
Information on Riverstone Residential, the Louisiana Housing Finance Agency, and the owners of Toxic Mold Infested Jefferson Lakes Apartments in Baton Rouge, Louisiana continuing to allow tenants to be exposed to extreme amounts of mold toxins
Riverstone Residential – Park Plaza – Bedbugs infest popular off-campus housing – “We believe the apartment management took the least expensive route instead of the most effective,” said attorney Lynn Clark
Worst Staff, Worst Apartment, Worst Price – “I’ve lived in over 20 apartment complexes in my life, all over the country, and I will NEVER, EVER live in another Riverstone Residential apartment” – Plaza at the Arboretum
Political Action Committee – National Apartment Association (NAA) files Amicus Brief in mold case (two infant deaths in mold filled apt – Wasatch Prop Mgmt) citing US Chamber/ACOEM ‘litigation defense report’ to disclaim health effects of indoor mold & limit financial risk for industry
“Changes in construction methods have caused US buildings to become perfect petri dishes for mold and bacteria to flourish when water is added. Instead of warning the public and teaching physicians that the buildings were causing illness; in 2003 the US Chamber of Commerce Institute for Legal Reform, a think-tank, and a workers comp physician trade organization mass marketed an unscientific nonsequitor to the courts to disclaim the adverse health effects to stave off liability for financial stakeholders of moldy buildings. Although publicly exposed many times over the years, the deceit lingers in US courts to this very day.” Sharon Noonan Kramer